Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Lisa120_]

I recieved the same email saying winging it's way to me. 

No mention of credit checks, money has been took.

I ordered at 8.38, recieved the "about your order email straight away

I recieved the delivery detail one at 10.36 today

[Thebatmanofbelf]

Weird that. I got the subject the checks email about 11.20 but nothing since. Be good to have it finally done and agreed..I have a feeling there is a stock issue with extra controllers so a lot of those bundles are being pended. Did you order the bundle by any chance? 

[seanhicks]

@Bertie1993  i just received my confirmation and had payment taken so keep an eye on your email you must be soon 

[jmils0883]

so they defo arent processing them on first come first served

[Sazzleroberts]

I ordered bundle yesterday at 857am

11.16 today 4 emails saying subject to eligibility 

Nothing since 

[jhmmufc]

Just to confirm what others have said

Received confirmation email yesterday pre 9am

Today received 7 emails saying about additional verification

Then received one to say its due before 15th and money has been taken.

Hopefully its just a case of them turning the wheel for everyone still waiting!

[Dodgy_Geezer]

Yep, additional, controller and PS+ package

[astonavfc]

At least all of your orders are being recognised!!! Mine arent, I phone up Can't see my order number, and no email comms yet at all. Absolute jokers.

[Ibra0ffline]

@Lisa120_ 

Are you receiving it tomorrow? Is it dispatched you mean?

[thefraggle79]

I honestly feel totally cheated by EE with this. I've been an EE customer for about 20 years and have never entertained leaving them. I've spent thousands and thousands with them. I moved from a contract to a sim only contract about 4-5 weeks ago. I got in an early order yesterday at 8:30 and had the order email and got the XKO number and have also received the "your PS5 order" email five times in the last couple of hours but my belief is after reading on here and being told on the phone that my order will be cancelled. I was told that I wasn't even allowed to pay for the thing outright on the phone which I offered to do. I show loyalty to a company and this is how they act. 

It's genuinely disgusting. The most disgusting behaviour I have seen from a company for along time and it makes it worse knowing that EE are well aware of what these machines mean to people. Cheated and betrayed.