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Have you ordered a PS5? Here's what to expect

Christopher_G
EE Community Support Team

Playstation 5 - Launch Post - Social.png

 

**UPDATED** We've added some extra information to cover some more frequently asked questions

 

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

 

Find out more about Add To Plan >


Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?


When the PS5 is out of stock, you can register here to get notified when it is available to order again.



Am I eligible?


You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

 

 

Can I buy over the phone?


No, the PS5 is only available to buy online through the online shop

 

 

How do I know my order has been successful?


When you place your order online you will see an on-screen message like the one below with an xko number

 

order confirmation page.jpg

 

You will also get an email about your order which will look like the below

 

 

order confirmation email.jpg

 


If there are any problems with your order you will be contacted directly.


You will be kept up to date with your order by regular weekly messages, no need to call.

 

 

When will my £10 upfront payment be taken?


Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

 

 

Will you be selling accessories or games?


Yes, we are selling various packages of games, controllers and consoles.

 

 

How will I find out about my delivery details?

 

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

 

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

 

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

 

 

What if I want to cancel my order?


If you wish to cancel your order, please call us on 150 to do so.

 

 

Are you excited about getting your hands on one?


Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

 

7,452 REPLIES 7,452
BomagJJ
Established Contributor
Established Contributor

I'm London, but ordered the bundle w PS+ too - obviously no dispatch notification coming my way 😂

murpo
Established Contributor
Established Contributor

I think EE took too many orders for the stock they had.

 

no idea why they accepted more orders yesterday when they didn’t even have stock - whoever decided that should be fired.

Kjones3
Valued Contributor
Valued Contributor

At least you guys didn't somehow manage to order 2 on release day (not both from EE) and gave the 2nd one to a friend for retail value assuming the EE one would arrive...

 

I have had a PS5 in my house but then gave it away!

I’m around the London area ordered ps+ and extra controller bundle no notification yet either 

Tweener
Established Contributor
Established Contributor

Hang on.....

 

People all over the country have been having DPD deliveries. 

 

EE - you have to love them for what they make up.

 

I'm never leaving their network!!

I ordered mine bang on 8:10 on the 19th November - PS5 with an extra controller. Been sent around the houses and still no notification. It's a real shame as this seems like a massive shambles from EE!

Geeseboy1
Established Contributor
Established Contributor

I said earlier that some won't receive theirs till next year and got accused of being a troll. Its the bundles with ps+. They havei got the stock

Been reading this forum far too much this last 24 hours.. 

 

Ordered mine yesterday and am astounded and worried for myself that the people who ordered on the 19th haven't had a sniff or update with what's going on!!

 

Fingers crossed for me, eh!?

minibob
Established Contributor
Established Contributor
I hate to poke the bear here. I received my console only order last week, thankfully. But people seem to forget the story all along has been by the 15th December. I can’t understand why people are threatening to cut ties with EE altogether over not meeting a date that hasn’t passed yet?
Tweener
Established Contributor
Established Contributor

@minibob it's a reflection of today's entitled society. 

 

You keep poking that bear😂