Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Kdot1987]

I have just talked to live chat, was told mine is still an open order and will be here before 15th, I have ps5 with extra controller, ordered at 9.30 on 19th, I dont expect to receive until next weekend 

[GIVEMEPS5]

All us £50 bundle people can hope for now is that they are working their way through dispatching the smaller bundle first and then hopefully on to the bigger bundles after.

Although I think this is very optimistic, they would need a lot of stock.

[Tweener]

@ANDYGJG Right we ordered at the same time 😂

Did you have to call for them to take the £10? If so, when did you call mate?

[Wayne99]

Well guys I just got off the phone to dst, I'm sorry to have to tell you this but the chap on the phone says they don't know if they'll be here before Christmas absolutely livid, I brought ps5 extra controller on the 19th, anyone else with a bundle please don't expect a dpd text today, if you do your a lucky **bleep** 

[murpo]

I just checked the last thing EE sent me last week which says “before the 15th” not on the 15th or after.

Thank you for placing an order for Add to Plan on your account. We have now processed your order and you can expect to receive your PlayStation 5 .  We’ll keep you updated by text message on the progress of your order.

[Tweener]

@Wayne99 People are literally stating they are getting texts with a bundle lol

[BomagJJ]

I just can't be bothered if we don't hear today. Got on early to order/paid the most and are being totally shafted. This whole process has been pants.

[Teemeans]

I think it goes by when your order was processed not when you placed the order .

[Medi05]

Can someone tell me roughly what time people have received a notification today On the dpd app or from ee or what time was the first comment on here to say so.

i am sim only console plus controller ordered 08:38 on the 19th

[BomagJJ]

@murpo dw, I informed him of where I got that timeframe from lol