Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[murpo]

@StefanWolves I’ve had a DPD delivery before on a Sunday but a different company, I don’t think EE do that as Sunday delivery costs more.

[A88]

Yes DPD deliver on sundays a big van pulled up outside mine last sunday so dont say they dont people they might not for ee but they do deliver on sundsy

[Berwicks]

@Sully2k20 I've had EE orders delivered by DPD on a Sunday in the past! 

[ANDYGJG]

Text from dpd saying delivery tomorrow from ee. However also expecting beats headphones.  I got console and controller. But it could be either product tbh.

[TheNaz]

How are we Bundle folk celebrating the DPD notifications later today?

[matsmad7]

For the last lot of deliveries EE done they were delivered on Saturday 

[Teemeans]

@Sully2k20 so wait all now they haven’t provided you an XK number ! ?

[Luemr]

@Sully2k20 while that's what the email says some people got there's Sunday last week

[Berwicks]

@TheNaz I think it will be a genuine Christmas miracle if we get DPD notifications today! If I do, I'll crack open the gin!  Who am I kidding, that's getting opened regardless!

[Sam1994]

Don't shoot the messenger people, this is what EE DST told me - obviously i said we have seen proof that people have got theirs already - which they replied with "You'll get it by the 15th" - a load of nonsense, looks like we will just have to wait and then complain after the 15th.