19-11-2020 08:05 AM - edited 10-12-2021 09:12 AM
**UPDATED** We've added some extra information to cover some more frequently asked questions
You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.
Find out more about Add To Plan >
Here’s some helpful information of what to expect if you ordered one.
When the PS5 is out of stock, you can register here to get notified when it is available to order again.
You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).
No, the PS5 is only available to buy online through the online shop
When you place your order online you will see an on-screen message like the one below with an xko number
You will also get an email about your order which will look like the below
If there are any problems with your order you will be contacted directly.
You will be kept up to date with your order by regular weekly messages, no need to call.
Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.
Yes, we are selling various packages of games, controllers and consoles.
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.
DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.
A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.
If you wish to cancel your order, please call us on 150 to do so.
Are you excited about getting your hands on one?
Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.
Solved! See the answer below or view the solution in context.
04-12-2020 11:42 AM
04-12-2020 11:42 AM
I've been lurking through the 230 pages since the start. My mate who ordered console only had no notifications apart from order confirmation. Simo customer who just received a PS5 delivery notification for tomorrow. He was told he won't qualify on the 19th too. This hasn't been a great show from EE if I'm honest but I think once we receive our consoles we will forget this whole experience.
I'm here waiting for my bundle still. I think it'll be next Friday, if at all, to be honest. I was also told I dont qualify as a new SIMO customer but they've taken the tenner. But lets wait and see. It is clear that Live Chat, DST, Supervisors, Managers or EE CEO's are all confused and cannot be relied on.
04-12-2020 11:42 AM
@Sully2k20 clerical error
04-12-2020 11:42 AM
I’m best friends with the director at EE. He babysits my pet goat and he said that all bundles won’t be sent out until second week of January. They just needed the deposit money for a staff zoom quiz prize.
Sorry to be the bearer of bad news.
04-12-2020 11:43 AM
geeseboy only comes here to troll and defend EE, take no notice of him
04-12-2020 11:43 AM - edited 04-12-2020 11:44 AM
The batch going out today will be far bigger than last week, I have faith for the bundle bois and girws
04-12-2020 11:45 AM
@Georgeread is telling the truth. I can confirm as I am the pet goat.
04-12-2020 11:46 AM
DPD emails rolling out today folks.
04-12-2020
11:47 AM
- last edited on
04-12-2020
12:16 PM
by
DanielPA
Over the last 14 days people have been receiving their bundles. I have always said ring EE about your own orders and everytime i have i am told its an open order waiting to be processed.
04-12-2020 11:47 AM
@murpo Not lying/trolling, just happy 🙂
https://www.evernote.com/l/Atpx83kFmGZH2ba0fXYubZnpmRj5zrtkrZ0