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Have you ordered a PS5? Here's what to expect

Christopher_G
EE Community Support Team

Playstation 5 - Launch Post - Social.png

 

**UPDATED** We've added some extra information to cover some more frequently asked questions

 

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

 

Find out more about Add To Plan >


Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?


When the PS5 is out of stock, you can register here to get notified when it is available to order again.



Am I eligible?


You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

 

 

Can I buy over the phone?


No, the PS5 is only available to buy online through the online shop

 

 

How do I know my order has been successful?


When you place your order online you will see an on-screen message like the one below with an xko number

 

order confirmation page.jpg

 

You will also get an email about your order which will look like the below

 

 

order confirmation email.jpg

 


If there are any problems with your order you will be contacted directly.


You will be kept up to date with your order by regular weekly messages, no need to call.

 

 

When will my £10 upfront payment be taken?


Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

 

 

Will you be selling accessories or games?


Yes, we are selling various packages of games, controllers and consoles.

 

 

How will I find out about my delivery details?

 

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

 

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

 

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

 

 

What if I want to cancel my order?


If you wish to cancel your order, please call us on 150 to do so.

 

 

Are you excited about getting your hands on one?


Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

 

7,452 REPLIES 7,452
matsmad7
Established Contributor
Established Contributor

@AndriiUK no Chance people who ordered today will get it dispatched tomorrow they still have orders to fulfill from the original pre orders on the 19th November for bundles and some console only’s as well 

@AndriiUK but how does that even make sense when only bundles were available today also lol
Lumleyhtc
Established Contributor
Established Contributor

@AndriiUK hahhahahhahahahahhahahhahahhahhaaaaa

My friend had his bundle delivered on Monday from the 19th, so I reckon tomoz / next week DPD texts for the rest of bundles from 19th and then ones from today .
matsmad7
Established Contributor
Established Contributor

A little help for people new to this forum from what the people who ordered on the 19th have learned from this experience.

 

never trust online chat.

online chat have been beyond useless to telling people just standard nothing till the 15th December (which is fine) to sony have stopped making ps5 and people who say EE sent them are lying. FYI that really happened.!! 

the customer service team 90% of them haven’t got a clue what’s going on majority of them yesterday weren’t aware EE/BT had even offered pre orders for today. Even this morning some people were reporting that they weren’t aware today either.

 

EE will ship what they want when they want. 

people who ordered the ps5 console only at 8:20am are still waiting where people who ordered around 10pm got consoles. And CS had no idea why they said it would be done on first come first serve. 

good luck to everyone it’s menatal this forum and it’s even more mental on Facebook as EE have been deleting posts on this forum and the Facebook page is worse then this forum.

Lumleyhtc
Established Contributor
Established Contributor

All I can say is join the queue 😂😂😂

StefanWolves
Established Contributor
Established Contributor

Fight me. I’m literally ready for a scrap

@matsmad7 online chat is useless , like I’ve stated before on iPhone X release day people who ordered first got theirs last . N those who waited a lil got theirs first 😂 a lot of those who were first orders were messed up (no XK number or order no. ) , basically needed manually processing, I never ever listen to online chat they know nothing!

I just spoke to the digital sales team. The guy I spoke to said they have had no stock in today and was unable to confirm when they will get stock. He also said those that ordered today will not be getting there's before Christmas as all of the outstanding orders still need to be fulfilled. He also kept saying I would "probably" get mine on or before the 15th... I had my order confirmed at 08:22 on the 19th 😕 

matsmad7
Established Contributor
Established Contributor

@Teemeans you’re 100% accurate some of the stories about the online chat in this forum have been hilarious the crap they come out with