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Have you ordered a PS5? Here's what to expect

Christopher_G
EE Community Support Team

Playstation 5 - Launch Post - Social.png

 

**UPDATED** We've added some extra information to cover some more frequently asked questions

 

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

 

Find out more about Add To Plan >


Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?


When the PS5 is out of stock, you can register here to get notified when it is available to order again.



Am I eligible?


You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

 

 

Can I buy over the phone?


No, the PS5 is only available to buy online through the online shop

 

 

How do I know my order has been successful?


When you place your order online you will see an on-screen message like the one below with an xko number

 

order confirmation page.jpg

 

You will also get an email about your order which will look like the below

 

 

order confirmation email.jpg

 


If there are any problems with your order you will be contacted directly.


You will be kept up to date with your order by regular weekly messages, no need to call.

 

 

When will my £10 upfront payment be taken?


Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

 

 

Will you be selling accessories or games?


Yes, we are selling various packages of games, controllers and consoles.

 

 

How will I find out about my delivery details?

 

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

 

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

 

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

 

 

What if I want to cancel my order?


If you wish to cancel your order, please call us on 150 to do so.

 

 

Are you excited about getting your hands on one?


Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

 

7,452 REPLIES 7,452

I’ve still not received this, fingers crossed it comes soon! Thanks 

Britisheagle
Established Contributor
Established Contributor

Yep I just received this as well. 

 

I am pretty sure it is just a generic "leave us alone" message to stop people calling but it even says that the order is subject to checks. 

 

I paid using a different card so I know that will be an issue but I cannot sort it as I cannot speak to anyone. 

 

The whole thing is a mess and I am so disappointed.

Sazzleroberts
Established Contributor
Established Contributor

Just received my email too....

 

If you £10 has been taken you can expect your ps5 early next week.

 

If you have had email and no £10 taken yet it will be despatched in the next batch.

 

  • I've just and two confirmations
Spikecast
Established Contributor
Established Contributor

I just got the same, fingers crossed! No money pending yet. Ordered 0824. 

I just got my email there now with confirmation but 10 pound not been took as of yet.

Sazzleroberts
Established Contributor
Established Contributor

@MikeD_89  I have received 2 emails.... was panicking I ordered two 😂

dannyttt2011
Established Contributor
Established Contributor

I HAVE RECEIVED IT!!! PRAISE THE LORD ALL MIGHTY MY EMAIL HAS COME THROUGH "YOUR PS5 ORDER"

 

just to confirm - i ordered the PS5 + controller + PS membership and had my first email at 8:28 yesterday.

 

i rang up 3 times yesterday and the agents all told me i didn't have a KO number yet which worried me but all is well.

 

 

Cbeach
Established Contributor
Established Contributor

I'm sim only and got the delivery details email. No money taken as of yet. 

I have just had the same email 6 times 🤦🏻‍♀️ Ee could be responsible for my heart giving out at this rate

I’ve not received anything ordered the bundle with a spare control at 8.23