Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Joeywestham]

You're about two weeks behind everyone else mate, but don't panic like the rest of them. 

You should be fine with all the order confirmations and you'll see your PS5 by 15th December, just like EE have stated

[ANDYGJG]

@Sully2k20 apparently Tesco will still give them one even if they are on the naughty list according to their Xmas ad 😁. So not all is lost. 

[Jass86]

Has anyone seen ee's tweet stating they will have not been allocates any stock till 2021. Mad isnt the word even todays order wont make it for the 15th

[Rambozani]

Ordered today , money taken out of account and I had to sign something electronically to get it added to account . It’s not in my ee app and he said get it by 15th.

Sent from my wireless device,

[Jass86]

That means all us that ordered 2 weeks ago supposedly have to wait till 2021 now as they have tweeted that they have no stock

[Sully2k20]

@ANDYGJG No wonder why its slogan is Every Little Helps lol 

[Ale1206]

@Rambozani This happened to me it will have your flat number on the order it just doesn’t appear

[GIVEMEPS5]

Just spoke to a helpful guy in the DS team. He assured me that orders from 2 weeks ago will be sent out before orders placed today.

He said EE had received a large shipment today that was being allocated to those of us who ordered on release day.

Those that have ordered today will be waiting until after the orders from the 19th are fulfilled. 

[Geo25]

@murpo Could possibly be doing that maybe that’s why it’s taken so long 

[Sully2k20]

@Rambozani It will not be added to your plan until you actually receive the Playstation. EE told me this yesterday when I asked them about my order. Hope this helps.