Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Peachy1]

Hey!

I just got an email say about your order and what i orderd ( no order number ) i approved the £10 payment via my bank!

Does this email mean my order was sucsessful?

Thanks

[Jules1270]

Ordered mine via add to plan at 10am took a screen shot of xko order number got confirmation email with no order number on it rung up to double check it went through as was told if I got the xko number I have defo got one, was told it would be before Christmas, possibly in the next 2 weeks, is that correct?

[Simps100]

Exactly the same here - I was surprised at how easy it all was but now worried after seeing them tweet they had sold out. That said you’d like to think their online shop knows how many they have and wouldn’t over sell.. maybe!

[Wattsy]

Like others, I ordered mine after the tweet, just couldn't believe my luck at the time but now not so sure.... Would be gutted if it falls through. Got the old heart racing to get one quickly haha

[Ryanm0307]

I have also had a conformation but no order number it’s quite strange

[Jules1270]

I took a screenshot once order was completed so got the order number, I think that happens a lot when you order add to plan items as it did it when I used add to plan the other month.

[Wattsy]

It sounds like a lot of us are in the same boat. Surely they cannot let down that many. 

[Jules1270]

Fingers crossed  looking at the add to plan now they are no longer showing up.

[Faisal2]

Thank you so much Christopher and thank you EE for being the best in the country!

[thefraggle79]

I'm curious what you're thanking for as they haven't actually confirmed or told you anything.....