Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Spuddy1986]

I was at least given a 10 digit order number tonight lol

[Spuddy1986]

I tried it on the order tracker and it said there is no way to track this type of order at present, so it is a legit order number just doesn't work anywhere 🤣

[Atomicdj]

Guys. We are being moderated here. Its like communist China if EE don't agree with your post its gone. 

For that reason I have created a fb group. Join if you wish

https://www.facebook.com/groups/1350011702008093/?ref=share

[Lumleyhtc]

@Spuddy1986 random text or after speaking to CS 

[Spuddy1986]

@Lumleyhtc 

Live chat, I have saved the number it doesn't give the same response as the tracker gave with the xko number ?

[Spuddy1986]

It now says this; things may be on the move ?

Sorry, you can't track this order type just yet.

At this time, we can only provide tracking for orders with a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go handset or device, or an EE SIM Only, your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.

For the latest news on EE device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. 

[Keemusabi94]

@Spuddy1986 

i got this when trying to track my xko number:

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. 

[Spuddy1986]

If you use xko number it says;

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. 

This is obviously a sign orders are moving through a process, surely ? 

[Spuddy1986]

@Keemusabi94 

This is a generic response when the tracker doesn't recognise a number input, but with the 10 digit order number it did seem to recognise it but not able to track 🧐

[Spuddy1986]

@Lumleyhtc 

My xko and order number are also completely different (as you would expect) but no similarities, in anyway, I do think orders are going through just waiting for the elusive green light