Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Sully2k20]

@StefanWolves Wonderwall is such a classic tune 😄

[Spuddy1986]

@Zara2020 

I was joking, is that post still there? Yes because it was clearly a joke, do you see a shortage of accessories, except for the ones we are all looking for, I said nothing about people who weren't eligible ? 

And if you read my long post you will see how I have clearly tried to support all who read this forum the rest was messing about to pass the time, really ? Calm down think if you look to the left and right you'll see we are stood at your side in the same boat !

[Romeoak]

Was bit worried this thread won’t reach 200 after the console only got theirs. Hope this thread remain active.

[Sully2k20]

@Romeoak We'll keep the thread alive until the 15th of December 😁. I'm determined to get my PlayStation 5 lol 

[Blackline72]

let’s see what CS can tell us. 🤷‍♂️

[Spuddy1986]

@Zara2020 

You received your console as you have clearly stated, are waiting for a ps5 update or something ? As I clearly said before.

Everyone i have loved the chat and banter but when I get my console, I will let everyone know but then I'm out 😋

[Samanthal2428]

Exactly the same thing has happened to me this evening I ordered the PS5 bundle at 8.27am on the 19th November and finally had the £10 Payment taken from me on Friday afternoon. I then instantly received a XKO order number and after logging into my EE account the PS5 was then showing up in the add on section.

This was great news well so I thought I then received my monthly EE phone bill yesterday and it had my normal charges but they were also charging me £50 for the PS5 So assumed it must have been dispatched especially after being billed for it. 

This evening I then get another email from EE now saying the following 

This is an email confirming that your order with EE has now been cancelled and any refunds required have now been raised.

If you change your mind you can always call us back on 0800 079 0531

Kind regards,
EE Digital

I instantly called the number to be told firstly it’s because it’s a sim only account I then questioned this and he spoke to a manager. He came back this time and stated it was now because I was out of contract 😂😂😂 ( I only took out the contract in July 2020 it’s 4 months old.

He then tried selling me a upgrade and said the PS5 is out of stock anyway 😡 not that I would have upgraded after this anyway 

I then contacted Director support who were absolutely shocking to deal with saying it’s a system error and it should never have been placed in the first place being a sim only account.

I explained other sim only customers have since received the PS5 and she then raised her voice saying that they are liars and not a singe sim only customer has received one 🤣🤣🤣 I recorded the call to confirm this

I have absolutely no idea on how to proceed they have now removed the Add on from the account and said they would amend my bill but this is not good enough 

They surely accepted the contract when they took the upfront payment and added it to my account and billed me to simply say it was a error and everyone else is a liar is shocking I’m absolutely fuming with it all 

Has anyone else had it added to the account and the cancelled like this ?

[Luemr]

@Ignition @at 8:30 (ish) the only option was a bundle of a controller and ps5. This clearly stated ‘in stock for next day’ not dec 16. 

[Zara2020]

@Spuddy1986 
I never tagged anyone in the post as i saw a few comments hence why i said see a few people are bitter on this post so why you thinking its all about you ? And cause ive been getting  the emails still lol

[Zara2020]

@Spuddy1986 
and no its currently on ebay ...

i joke its safely stored away for my sons present as im not interested  in gaming or the ps5 tbh but boys will be boys an all that