Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Sazzleroberts]

A few people mentioned it which I thought was odd as I knew at least me and another person ordered after 8.45 and before 9 

I went for the bundle as I didn't realise there were smaller packages , I just went for the first I found 😂😂

[Luke891]

It would be much easier to get staff to sort them on which bundle people ordered instead of the time placement  of the order  ..  which in all fairness will make the process allot faster for us all 

[Luke891]

Just been on the phone to digital sales ... apparently they havnt got stock in the warehouse atm ??  ..  always 2 steps forward.. and 5 steps back ... 😪😪

[matsmad7]

The lady I spoke to said they had a team meeting this morning and was told stock was in warehouse during this team meeting 

[Britisheagle]

@Luke891 

To be fair they said delivery by 15th December which is still 3 weeks away, I don't think anyone thought they would have them in stock and not be shipping right away? Especially given their massive size

[Gdownes]

@matsmad7 If what she said is true, then great. But we also just need to wait until EE send their updates via email or text. 

Just take everything with a pinch of salt until then, saves disappointment 🙂

[Luke891]

Im fully expecting the 15th anyway just i seen a post stating they had been in contact and was told somthing along the lines of "100% stock is in the warehouse " .... so I was curious and phoned myself to be told otherwise 😞 has anybody else phoned today ??  

[Calumw19]

stock tomorrow apparently , but still radio silence from EE

[matsmad7]

Exactly what I was told as well 

[darrena092]

It sucks waiting, but at the end of the day I think the key is just being happy that we were able to order one. EE said by the 15th December and that's not ideal, but it's better than having to wait until 2021.

For those saying that they have oversold their allocation, I highly doubt it. They'll have entered a number into the system, after which it would have been automatically marked as out of stock. An operation the size of EE isn't going to have an e-commerce platform that isn't tied to stock management.

The whole radio silence thing from EE isn't going to be as a result of not wanting to keep people informed. It's probably that they genuinely don't know what is going to happen with receiving the stock from Sony. It's clear that there are challenges in the manufacturing pipeline, probably due to COVID-19, so it's likely that Sony can only really give estimates.

So just chill! If you've placed an order and haven't had it cancelled due to terms issues, you're most likely getting a PS5 by the 15th December.