Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[lachiendupape]

As a BHAFC ticket holder i'm def adding you 😉

[Calumw19]

@thefraggle79 exactly, why do people seem so certain that their opinion is correct? The reason there’s 61 pages of this forum is because no one knows hahah

[Wattsy]

I spelt it wrong. It's

• www.stockinformer.co.uk

[thefraggle79]

@Wattsy The problem I found with that site is notifications come through and by the time you get the notification all stock is gone.

[Tiler77]

I have stock alerts  and never get a stock alert when ps5s in stock it's a waste of time..people on here asked for stock alerts with ee and never got any alerts 

[MikeD_89]

While we're on the subject of other places to buy a PS5 from.

If anyone does cave into scalpers on ebay - which I would advise against - please be sure to get their original purchasing receipt, as without this your warranty becomes void. 

Sony have been pretty generous by adding a 1year warranty onto all the consoles - there's no point spending an extra £250 for a console and it breaking in three months time!

[thefraggle79]

@Tiler77 

This guy on twitter is from what I have seen the fastest way of finding out about accessories and consoles. Genuinely spot on.

https://twitter.com/GfinityDeals

[thefraggle79]

@MikeD_89  They have to give the 1 year by law in the UK. What would be best, baring in mind all the problems the console has had reported, is extending to two years. If anyone manages to get one from John Lewis they are giving 2 years as standard.

[MikeD_89]

@thefraggle79 

However, without the receipt, it still can be easily voided 🙂

If I was heading to eBay, which I really don't want to do, I would only buy from a seller willing to part with the receipt.

[karlton81]

Just off the phone to the 0800 number a basically as many have said they're saying that if you have a Sim Only contract you're not eligible. 

I changed to my Sim Only about 5/6 weeks ago after being with EE on a phone contract from when they were Orange/T-moble but that doesn't count for anything. 

They even tried to get me to spend more money by upgrading my phone contract which is a complete cheek as far as i'm concerned. 

I then asked to speak to the manager a guy called Craig who said to me that a decision on Sim Only hadn't fully been made yet, he said it was an error that the orders got through and they were at a "higher level" deciding whether they're going to honour them or not and whether they can get the stock. He said once a decision had been made they'd let customers know, hopefully within the next 24 hours. 

Now he could have been saying that just to get me off the phone, but i'll be calling back tomorrow if i haven't heard anything. 

As far as i'm concerned it's a complete shambles, If the EE policy is that you can't get a PS5 on Sim Only that's fine, but you should let people know from the start and not be accepting orders. If i'd have known this from the start i would have tried to source the PS5 for xmas elsewhere, but because the order was accepted i didn't, which now leaves me stuck as they're sold out everywhere which i'm fuming about. 

They need to be honouring every order that they accepted and get them out before xmas, they're a huge company and yes it may have been a mistake but they need to correct it and can't just wrong people like that!