Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Kthistle]

Out of curiosity, when you’re on your EE profile, if you go onto add ons and drop the arrow top right...how many accessories add ons does it say you can have? I thought you can have 3? Mine says 1. My husbands number says 1 too, it’s the same account for two mobile numbers. 

[Kthistle]

@cdaws2001 I really hope your guess is correct! The suspense is killing me, I think i need to get a life 🙄

[timhendge]

@Kthistle I feel this 😂

[astonavfc]

When everyone tries to track their order, does it recognise the order number EE gave you?

[Kthistle]

@astonavfc No mine doesn’t and I haven’t seen anybody else that is recognises either. 

[Ashmc]

Your order wont be shipped ! Your living in dream land this won’t happen 100% fact . 

they have no stock , if they had stock you would have a tracking number.

i order the second it went live and have all

the emails and bla bla that goes with it but don’t expect it until around the 12th to 15 th 

asda , currys , EE will all

got there stock when Sony ship there next lot . There’s none left in the uk even Sony them self have confirmed this . 

I’ve spoke to ee and so have lots of others and 99% of the agents ect have said no stock and wait until around the 15th .

im sure more will become clearer on Monday as everyone is back to warehouses and offices . 

not a chance any ps5 will be sent out in nov

[Chloewlsh4]

This is what it shows when I track mine 

[Chloewlsh4]

The picture that I uploaded isn’t showing for some reason. The message said “

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. ”

[AverageMom90]

@Ashmc @Curry’s deliveries have already gone out I know a few people that brought from curry’s with the loophole and they got there’s today with DPD 

[Ashmc]

This is a quote from when ee advertised the deal 

Add the PlayStation 5 Disc Edition to your plan for just £40 a month for 11 months, with £10 upfront cost.

Please note: If you order today, you’ll be amongst the first customers to receive this item by 15th December. The upfront cost may not be taken immediately upon ordering - don't worry, we'll sort it as your order progresses.

it says 15th of December