Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Cwkcunny]

I would complain but i only ordered the ps+ bundle on the 3rd and had the DST process it on Saturday. He said at the time it should be the 15th. If i dont have a notification by the 13th thats who I am going to.

Considering they charged the 3rd release wrong again... which is annoying as I planned to just pay it outright on my first bill!. 

[Teemeans]

@DavidT29 ohh Did I say it was fair ? No I never Clearly an issue with ps plus.

[Teemeans]

@Grimo72 Well not all are wind ups mind there are those even posted there dpd 

[DavidT29]

@Teemeans alright mate I was only saying! Safe to say us 19th people are rather annoyed! 

[Teemeans]

@DavidT29 Which I get but don’t @ me and try go in like i said it was fair ! You can clearly see the pattern , NO PS PLUS HAVE BEEN SENT OUT. 

[Grimo72]

Hey look at this way - in a weeks time we will all have our consoles, let’s not fall out. EE are doing great bearing in mind the demand / bots / and CV19 - they will come through and deliver 

don’t forget they are doing us a favour, only for EE customers, ability to pay over 11 months.

great job keep it up EE and merry Christmas everyone 🙂 

[Wayne99]

I'm a console and controller from 19 with nothing dst just hung up on me 

[Wayne99]

Dst just said it's dpd sending out in the wrong order, claim nothing to do with them

[Rgbiv]

My console and controller arrived today.

Ordered on 19th.

[KyloR]

I'm not surprised they are sending out orders from the 3rd before they have fulfilled the ones from the 19th. It's not fair on the OGs at all but it is what it is until they breach the 15th delivery date, at which point all hell will break loose. All we can do is learn from our mistakes and not order via EE again if we're not happy with the service and/or process!