Community Activity

Resolved! Incorrect WIFI Password On Smart Hub Plus

Hi Team!I'm now set up on the new EE, Smart Hub Plus set up yesterday - but I've got an intermittent fault with it - it keeps kicking me off wifi saying "INCORRECT PASSWORD" - has anyone else had this error and if so how did they get it fixed? it's v...

mirrors90 by Skilled Contributor
  • 2333 Views
  • 11 replies
  • 3 Helpful

link broadband to ee app

Hi,I cannot link my broadband to my app so I can't set up family security. It allows me to put in the account number but when I get to adding my phone number i get an error message 'we were unable to generate a passcode, please try again later'. Any ...

edbryan by Visitor
  • 10 Views
  • 1 replies
  • 0 Helpful

Continual Orange Light

Anyone else get the continual flashing orange light on the router?Openreach confirm no issues their end. 6th day straight with no internet EE accept fault but issue is still ongoing.Have to complete the following. turn off router - turn off openreach...

Alzyaman by Valued Contributor
  • 985 Views
  • 58 replies
  • 20 Helpful

Data Abroad

Currently in Canada, have the roaming add ons on anyone else's plans been affected? I've had data roaming as a 5GBP add on but then Saturday, it just cut off. Has anyone else encountered data cut offs?

Skeeda by Visitor
  • 11 Views
  • 1 replies
  • 0 Helpful

Now TV

I have switched from BT where everything was great. I  can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem...

Markmckay by Investigator
  • 278 Views
  • 13 replies
  • 3 Helpful

Microsoft Teams Quality Issue

Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 35824 Views
  • 275 replies
  • 87 Helpful

Trust who

Just looking at my trust pilot for reviews.1.5 scores out of 5so can see who’s running this Community chat.   

Woody111 by Contributor
  • 49 Views
  • 2 replies
  • 0 Helpful

Failed delivery but no new updates for delivery?

Hi all.my EE mobile broadband router was delivered but then taken back by the driver as I didn’t have the authorised code to give him. Since then I have heard nothing about a redeliver. the automated chat is hopeless as it just repeats check my track...

Mjnurney by Contributor
  • 6 Views
  • 0 replies
  • 0 Helpful

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