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my ee app not working

ktstuart1603
Investigator
Investigator

‎06-10-2023 06:16 PM

I am unable to use the My Ee app - I have had this for many years and suddenly it’s stopped working making it impossible for me to gift data to my linked accounts. 

I have cleared cache, deleted app and reinstalled a couple of times with no success. I am using an iPhone on latest software. When going into the app I just see the following screen which has no where to physically log on -anyone have any ideas? EE not replied as yet to my query 

ktstuart1603_0-1696612540967.png

 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎07-10-2023 08:32 AM

Hi @ktstuart1603 

Thanks for coming here. 

Are you able to log into your My EE through a web browser? 

Which device are you using? 

Leanne.

0 Helpful
ktstuart1603
Investigator
Investigator

‎07-10-2023 11:45 AM

Hi Leanne - yes I can log in to my EE account via the website on my laptop - the issue is with the Mobile app - I am using an iPhone SE 

0 Helpful
Leanne_T
EE Community Support Team

‎07-10-2023 11:47 AM

Thanks @ktstuart1603 

Can you try fully deleting the app again and go to the app store and redownload the app, can you enter your log in details? 

Leanne.

0 Helpful
ktstuart1603
Investigator
Investigator

‎07-10-2023 11:56 AM

Hi Leanne as already mentioned in my original post - I have deleted and downloaded - I have done this 3 times - restarted the phone and still unable to log in - I have given a screen shot above of what I see - there is no where to log in. 

0 Helpful
Leanne_T
EE Community Support Team
In response to ktstuart1603

‎07-10-2023 11:59 AM

Thanks, I just wanted to check if there had been any updates since you last tried this @ktstuart1603 

If this was tried recently and still has not helped, please call us on 150 and the team can get this looked into for you 🙂

Leanne.

0 Helpful
JonnyLeeds
Visitor
In response to Leanne_T

‎20-11-2023 08:16 AM

This advice is not correct. You can call customer support, they will not however help you with this issue but will advise this is a known issue and to try again in 4-5 days. At which point you will try again to be faced with the same issue. The EE app is now just a storefront to push you to buy more stuff. My advice is to just delete the app and use the web version. The app is not even remotely fit for purpose..