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cant acces upgrade portal online

joeychaps1231
Visitor

seems like a few other people have this issue with EE. The shop section is just completely blank when trying access and upgrade... i cant access any deals online. tried various different actions on different devices always the same.

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi there @joeychaps1231 

Thanks for coming here 🙂

If you have tried other devices and browsers, this would need to be looked into for you. To do this please call us on 150 and the team will be happy to help. 

Thanks. 

Leanne. 

shrekno1
Visitor

I am also having this problem.

I can't access the upgrade area or shop, page just loads with nothing displayed but the navigation.

I have tried multiple browsers and Its been like it for a couple of days.

 

 

Alex_H
EE Community Support Team

Hi @shrekno1,

Welcome to the EE Community

If the issue is occurring with the upgrades section across multiple browsers and the app, please reach out to our team on 150 so they can have a look at your account to help get the issue resolved.

Alex