Your account is now closed.

[KevinWang]

I moved from Pay As You Go to Pay Monthly, and then my account started showing the message: “Your account is now closed.”
I linked my phone number to the old account and it now shows my updated name; however, it still says “Your account is now closed.”
I have contacted 150 twice, and they said there is nothing wrong showing on their side.

[XRaySpeX · Accepted solution]

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

[KevinWang]

After I called them, they said all I can do is wait for a solution for anywhere from a few weeks to a month. Seriously?

[KevinWang]

I tried to "link product" to the email address, but it still says "account closed"

[XRaySpeX]

Yes, you need to wait until CS have deleted your old a/c before you can register a new a/c.