Would you please take away this new app and the use the old one

[George611]

Why Have you changed the APP.

Its a mess, I want to view my broadband bill and check my SIM card balance snd Im stuck on this bloody forum.

Thank god I cancelled my contract and went with Hyperoptic.

[Lipi99]

I cant sign in to the app. after put user name and passwords its just bounced back in to the starting page..

[FilJ]

What a fiascos! 
at least give access to the old app whilst the new app is being fixed! 

[csb0277]

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Been having an issue trying to login to the app all morning. Getting the 'we're having a little difficulty right now' message.

 

[csb0277]

Anyone else having the same issue? 

[Swordfishradio]

Yes, the same here, cant log in to either of my accounts. Just get thrown out at the end once Ive entered my details.

May have to call them today about this.

[Chris_B]

@FilJ  it’s not the app that’s being fixed. It’s your online account. The app is a portal to your online account when accounts go off-line for any Maintance this will affect the app.    

[Swordfishradio]

Have called them, they have raised a case to fix. They did open a complaint but then closed it seconds after.

[Debbie_G]

Hi @Lipi99.

Welcome to the community.

I'm sorry to hear you're having trouble signing in to your account through the app.

Could you try signing in on a web browser? Checking this helps confirm whether the issue is with the app or your account.

If you're still unable to sign in, or the issue continues after restarting your device and updating or reinstalling the app, please give our customer support team a call. They’ll be able to check your account and look into this further.

Debbie