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What is the point of this forum? I don't see any responses from EE??

Ajax2023
Visitor

‎21-07-2026 11:07 PM

I can't gift data to my teenage child who needs it urgently while out as the website and app are undergoing maintenance.  Does anyone know how to contact an actual person at EE at this time of night??

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2026 12:45 AM

The point of this user discussion forum is to seek & provide help between peer users of the EE networks. You will rarely see direct responses from EE staff relating to specific a/c's of users but only general advice. At 11 PM you can only wait until 8AM next day to call CS.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
dionnelevy
Visitor

‎22-07-2026 12:52 AM

What type of SIM do you have, is he on your contract?

You can only gift if he's on your account.

Unfortunately it appears the EE App is having Essential Maintenance so you cannot access the App to Data Gift. 

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