Website never works properly

[nickburt]

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.

I've been trying to research various EE product to buy, but keep getting

"Oopps, that didn't work, please try later"

Error xxxx bad request

Error request header is too long

Error 400

Code 500 Quota Violation

Come on EE, it's always been the slowest website ever, but for the last couple of days it's almost impossible to do anything. 

You NEED to start paying for decent web hosting (you should be able to do that yourselves), AND you need to start paying decent money (you make enough of it) to decent software engineers/website designers.  Yes, there are lots out there, all ready to earn a fair income and could do a whole lot better than present.

What impression does it give to prospective new customers?

What does a long standing, multi line customer like me do - I'm looking to spend more money with you, but your website is so broken, I can't.

Maybe I just migrate the lot to another provider?

Come on, sort it out.

[nickburt]

Oh, forgot to mention, our monthly fees are paying for this ................

[nickburt]

Even the Complaints department are protected by a broken website - Error  - header too long .............

[Katie_B]

Hello @nickburt. 

Thanks for coming here. 

I am sorry to read that you are unable to navigate around the website without getting an error. 

Have you been able to try another browser/device?

Katie

[Katie_B]

Hello @nickburt. 

Thanks for coming here. 

I am sorry to read that you are unable to navigate around the website without getting an error. 

Have you been able to try another browser/device?

Katie

[nickburt]

Doesn't matter what device, or what browser, still the same.

[Christopher_G]

Do you get the same error messages whether you're logged in or logged out of your account, @nickburt?

Chris

[Kthomson71]

I know, it's brutal. 

[jakclark]

Keep getting the same. It's when I'm logged in and browsing the shop. Needs forwarding straight to the developers.

As soon as I get the error I can't browse the site at all. Even if I go to the homepage.

It seems to be related to my session as when I browse in incognito I can get in again.

Shortly after, it does the same. I then have to move to the app...

This is what we get:

400 Bad Request

Request Header Or Cookie Too Large

[Christopher_G]

Hi @jakclark 

If you clear your cache and cookies, does the error still happen?

Chris