Website and App won't let me upgrade

[JustRTW]

Last week I received a text from EE telling me that my SIM-only contract is due to end on 15/01/2025.

Today I visited the website to see my options, only to find that, even though I was logged in, I couldn't access SIM-only deals and was offered the option to upgrade my phone or choose another phone. Undeterred, I went on the app to get exactly the same problem.

I don't want a new phone - I bought it outright from Apple and it does not need upgrading. I just want to go to a cheaper SIM-only deal as I'm currently paying for data that I'm not using so I want to see what's available.

[JustRTW]

As I said, they are forcing me to call 150 to get it sorted. There is nothing I can do online to resolve the issue with their website.

[Matt_124]

Who is the "they" that is forcing you to call 150?

Certainly no one here is forcing you to call EE. It is being recommended as the solution for your issue and the most effective way to deal with it, for the reasons I stated above.

It is up to you as to whether you want to take those steps toward a resolution, we have given all the advice we can give.

[vladimir07]

Apparently you are from another world. My friends and I always have problems updating in the app or the EE website

[Rach_H]

Hi @vladimir07 

Welome back to the Community!

I'm sorry to hear about the trouble you're having. Have you spoken with our team about this?

Rach