Website Error - Home Broadband

[iammbuk]

Hello

Over the last few days when going to the home broadband page to look at offers logged in I keep getting the following error

Sorry, this service is not available

For broadband deals go to Our Broadband Shop

Clicking on the broadband shop page results in the same error, no other page has this issue, only home broadband, its working not signed in but when signed in has this error, so either something is wrong with my account or the website has an issue with signed in users, it has worked in the past.

I hoping this can be sorted since the new site I have found it very laggy and difficult to use prompting me to look elsewhere, but hopefully this can be resolved soon without me needing to call.

Cheers

[Leanne_T]

Morning @iammbuk 

Thanks for coming back to the community. 

Do you currently have home broadband and looking to upgrade? 

Speak soon. 

Leanne.

[iammbuk]

Hello

Thanks for your reply

No I'm currently just a pay month customer but would be looking at adding home broadband, I just want to be able to do this from my account at my own leisure 

Cheers

[Leanne_T]

I see, thank you @iammbuk 

If this is not showing any offers, our mobile guides on 150, would need to get this looked into and rise a support ticket if needed for your EE account. 

Leanne.

[iammbuk · Accepted solution]

Hello, This has now been resolved by your website team, thanks 

[Leanne_T]

Thanks for coming back and letting us know @iammbuk 

Leanne 🙂

[GG1122]

I am having the same issue when i try and access the broadband upgrade when logged into my account. this has not been resolved

[Katie_B]

Hi @GG1122. 

Thanks for coming here. 

If you are unable to access your broadband account please give us a call on 150 so our teams can investigate this further. 

Our upgrades team will also be more than happy to help with your upgrade.

Katie

[Jwoodhead10]

Im still seeing this issue, could this be looked into again please 🙂

[James_B]

Hi @Jwoodhead10,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems viewing your Broadband offers online.

Please get in touch on 150 so a member of the team can help.

James