Upgrade not showing on my account

[moonbeam1976]

I upgraded over the phone today, I haven't received any emails about the upgrade, nothing is showing on my account and it says i'm not eligable for an upgrade, I was this morning though. Is it a glitch in the system, and once I get my phone tomorrow it will update? 

[Leanne_T]

Hi @moonbeam1976 

Thanks for coming here. 

Once your phone has been dispatched, the plan will change in your My EE account and your contract dates will be updated. 

Have you had a text from DPD to let you know when they will deliver the phone?

Leanne.

[Chloepreston]

Hello. Same issue here but I have the new phone and app still says my old phone and plan 

[Katie_B]

Hello @Chloepreston. 

Welcome to the community. 

Have you received your new phone? usually your account will update the evening before receiving your new device.

When did you upgrade?

Katie

[Chloepreston]

Hi. 
I upgraded on Tuesday night. Phone came Wednesday still nothing updated on app 

[Katie_B]

Thanks for confirming @Chloepreston. 

If you text AL to 150 does your new plan show?

Katie