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Upgrade but says I’m not account holder

Sharon1110
Investigator
Investigator

‎14-03-2023 07:43 AM

Signed into my account 

I pay my bills. Due upgrade however when logged in and press this option a message comes on and states “it looks like your not the account holder please contact the account holder to upgrade you phone “ 

does anyone know why it is doing this ? 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎14-03-2023 08:06 AM

Hello @Sharon1110. 

I am sorry to hear this. 

The account looks to have been set up as a user rather than the account holder. 

If you are the account holder please give us a call on 150 and our customer care team will get this changed for you. 

Katie 🙂

XRaySpeX
EE Community Star
EE Community Star

‎14-03-2023 09:13 AM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

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