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Update account with new phone

asm737
Investigator
Investigator

‎21-01-2022 07:03 PM

Can anyone advise how I update my ee account with my new phone? It still shows my old one. Thanks

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎21-01-2022 07:08 PM

@asm737 : The device shown is only cosmetic & does not affect your use of your device. It will change eventually after you connect using your MyEE app from the device.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
asm737
Investigator
Investigator
In response to XRaySpeX

‎21-01-2022 07:31 PM




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I've been using my new phone & ee account/app for 6 months & it has not updated on my account. If I ask for my PAC code will it be for my new phone?



0 Helpful
Christopher_G
EE Community Support Team
In response to asm737

‎22-01-2022 08:22 AM

Hi @asm737

 

The PAC code is for whichever phone number you have requested it for, not the device.

 

The device showing incorrectly in your My EE account will not affect your usage or contract, it's just cosmetic.

 

Chris