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Unable to see the multiple numbers

Sjwhite79
Investigator
Investigator

‎15-07-2023 08:54 AM

I have 4 numbers on my account but I can't see any other than mine. How do I access the other 3 numbers, their plans & usage? 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎15-07-2023 09:59 AM

Hi @Sjwhite79 

Thanks for coming to the community. 

Once logged in to My EE online you should see a welcome page. Above the welcome message will be a drop down saying 'choose a device' this is how you can select another number that is on your billing account. 

Thanks. 

Leanne 🙂

Sjwhite79
Investigator
Investigator
In response to Leanne_T

‎17-07-2023 05:57 AM

What about the app? There is not a drop down there. 

0 Helpful
Sjwhite79
Investigator
Investigator
In response to Leanne_T

‎17-07-2023 05:58 AM

Nor on my online account. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sjwhite79

‎17-07-2023 08:56 AM

Hi @Sjwhite79,

Have you added the other numbers to your My EE account?

James

0 Helpful