06-06-2025 07:13 AM
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are investigating, but it’s been weeks without being able to access - such a poor experience, especially considering EE are always banging on about how connected they are.
Solved! See the answer below or view the solution in context.
13-06-2025 07:41 AM
Yes, I’ve tried it via the app and website and on different devices but it’s the same
13-06-2025 11:06 AM
Thank you both for coming back to us.
We would need to get the EE account looked into, to see why this error is showing and what is needed to get this resolved. To to do this, please get in touch with our tech guides and they can check everything at our end for you both.
Thanks.
Leanne.
03-07-2025 01:19 PM
I always find caceling direct debit works. U soon get calls emails