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Unable to login and access info on EE app

Triedw
Visitor

For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are investigating, but it’s been weeks without being able to access - such a poor experience, especially considering EE are always banging on about how connected they are. 

12 REPLIES 12

Yes, I’ve tried it via the app and website and on different devices but it’s the same

Leanne_T
EE Community Support Team

Hi @ViciousPlankton @RMCW 

Thank you both for coming back to us. 

We would need to get the EE account looked into, to see why this error is showing and what is needed to get this resolved. To to do this, please get in touch with our tech guides and they can check everything at our end for you both. 

Thanks. 

Leanne.

I always find caceling direct debit works. U soon get calls emails