Unable to login and access info on EE app

[Triedw]

For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are investigating, but it’s been weeks without being able to access - such a poor experience, especially considering EE are always banging on about how connected they are. 

[RMCW]

Yes, I’ve tried it via the app and website and on different devices but it’s the same

[Leanne_T]

Hi @ViciousPlankton @RMCW 

Thank you both for coming back to us. 

We would need to get the EE account looked into, to see why this error is showing and what is needed to get this resolved. To to do this, please get in touch with our tech guides and they can check everything at our end for you both. 

Thanks. 

Leanne.

[Scottchapman928]

I always find caceling direct debit works. U soon get calls emails

[andy443]

Hi for weeks and weeks I've been on the phone as unable to access my account or app . I've been passed from level one to upper level operatives after many many calls was told the problem is ongoing in other words your operatives can't fix . I'm really at the stage now im changing net work . Due to the fact I cannot manage my contract ect never knowing my usage or data left ect .... totally fed up as just not getting anywhere... total bad 👎