Unable to Upgrade

[kellyxlouise]

Hi,

I've been trying to do an early upgrade on my phone - I'm quite prepared to pay the early upgrade fee because I'm an impatient soul and want the new Samsung as soon as it comes out.

Every time I have tried, I get to the My Shop page, click on the button for 'see upgrade options', and ultimately am faced with a page saying 'sorry! we couldn't find that page...'

Is this a site issue? or an issue with my account? I've tried it on a desktop, laptop and my phone, with no luck.

Is there another way I can do my upgrade online?

Thank you in advance for any responses.

[Katie_B]

Hello @kellyxlouise. 

Welcome to the EE Community. 

What reports back when you text UP to 150?

Katie 🙂

[kellyxlouise]

I hadn't actually tried that, so I just did. 

I get a message back saying I can upgrade early, and provided a link to try the new sms upgrading. So I clicked the link, which took me to a page asking me to verify myself, so I clicked the verify button. This then takes me to 'my shop' which gives me the 'see my upgrades' button and as in my previous post, that takes me to a page saying sorry, the page can't be found.

[Katie_B]

Thanks for trying @kellyxlouise. 

If the links are providing you with an error and you have tried other browsers I would recommend giving us a call. 

The team can report the problem with your account and help you upgrade your line. 

Katie 🙂

[kellyxlouise · Accepted solution]

thank you for your help.

I've managed to chat with someone on the live chat who has helped me with my upgrade.

many thanks

[Katie_B]

That's great to hear @kellyxlouise. 

Thanks for letting us know, 

Katie 🙂

[Dwaaaa]

all the time you say call to us but why you don’t fix your re site because I can’t upgrade as well