Two Factor authentication

[Maira2]

I enabled Two Factor authentication on my account and now I cannot log in!

[jncee]

That's useful to know --  I have no mobile signal so cannot use 2FA with laptop dongle/SIM  - unless someone can suggest a way of doing so  (my 2FA mobile is not EE....annoyingly the EE dongle does get a signal!)

[Ali_A]

@jncee 

Can you temporarily pop your EE SIM out of your dongle and into the mobile phone to receive the SMS? 

This should work if your mobile device is unlocked to use any SIM. 

Ali

[jncee]

Thanks. A bit of a faff.

[jillmartyn]

I would like to disable or remove my 2 step authentication is it possible to do?

[Lesley_W]

Hi @jillmartyn 

Once Two Factor authentication has been enabled, you cannot turn it off.

Lesley