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Tranfer data

Barri
Visitor

‎20-09-2023 01:51 PM

Hi i need to tranfer some data to my daughter account but i cant because the app doesn’t work at the moment 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎20-09-2023 01:55 PM

@Barri  you can use your online account 

https://id.ee.co.uk/login

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
AJ690
Investigator
Investigator
In response to Chris_B

‎20-09-2023 02:02 PM

That doesn't work either

0 Helpful
Katie_B
EE Community Support Team
In response to AJ690

‎20-09-2023 03:40 PM

Hi @AJ690. 

Are you seeing an error message when using My EE online rather than the app?

Katie

0 Helpful
AJ690
Investigator
Investigator
In response to Katie_B

‎20-09-2023 04:24 PM - edited ‎20-09-2023 04:37 PM

Yes online it's a red error message

0 Helpful
Katie_B
EE Community Support Team

‎20-09-2023 04:30 PM

Thanks for confirming @AJ690. 

In this case I would recommend speaking with our customer care team on 150 who will be able to help further. 

Katie