Payments

[Bianca111]

On the due date of my bill, I made several attempts to pay using the EE app, the EE website, and the SMS BILL service. All methods were unavailable due to EE technical issues. I have retained screenshots showing the outages and failed payment attempts. As the inability to pay was caused by EE system failures rather than any action on my part, I request confirmation that no late payment fees, adverse credit reporting, or negative account markers will be applied to my account.

[Alex_H · Accepted solution]

Hi @Bianca111,

Welcome to the EE Community

We have no account access via these forums to be able to check any details on your account regarding the payment. But if this date was just your original payment date, i.e. 8 day after your bill was produced, then you would not have a late payment fee for paying today after our system was under maintenance last night.

If yesterdays payment date was an arranged extension with us from your original date though, in that case I would recommend contacting our team to take a look at your account for further help.

Alex