PIN CODE

[keitht1958]

Wanted to change my postal address in profile it asks to send pin code to the wrong mobile number its not the ee number I have for SMS and ee 4g account which I got from sim packaging

I don't recognize this number so never get pin code

to change profile address

[keitht1958]

when I go to EE webpage on upgrade  it lists 2 numbers I only have access to one using SMS  on the router and during the chat to the tech he said I had 2 lines but I cannot use the other 1

[Christopher_G]

Hi @keitht1958

Were they able to change your address for you over the phone/chat?

Chris

[keitht1958]

have not tried on chat only website but sending pin to wrong number

[Christopher_G]

Could you try speaking to our Technical Support team please, @keitht1958?

Hopefully they can sort this out for you.

Chris

[keitht1958]

used chat on mobile they updated correct address but now they have given me support number to ring because never have had any wi fi

the salesman said excellent coverage but the website says no 4G only 3G

[Christopher_G]

That's good to hear, @keitht1958

Hopefully they can sort out your mobile data over the phone.

Chris