PAYG and pay monthly on same account

[Andykb675]

Recently joined EE with 2 payg sims for tablets and we decided to add 3 pay monthly sims as well. I’ve tried to add my pay monthly to my EE account and it won’t let me has anyone else has this problem… speaking to an agent I have to create a new account with new email address which seems crazy 

[Northerner]

Hi @Andykb675 

You need to apply for a pay monthly account and pass a credit check. 

You need an EE account, via my EE or EE online account profile.

Thanks 

[XRaySpeX]

If your own MyEE a/c is for PAYG no(s). you can't add a contract no. to it. They don't mix. You need to create a separate MyEE a/c for the contract no. with its own email addy.

[Andykb675]

already did that as part of the purchase 

[Andykb675]

this is what one EE agent told me .. its crazy situation to be in and if id known i wouldn't have used my email address on the PAYG 

[XRaySpeX]

So just get another GMail or Outlook.com email addy.

[Ali_A]

Thanks for joining us on Community @Andykb675 

If you have multiple MyEE accounts set up, you can contact Customer Care to have the accounts merged onto 1 email address, as long as the details match exactly on all accounts. 

Ali