Hi, I negotiated a new sim only contract on the 2nd March over the phone via customer services. I called a few weeks later to say I had not received a confirmation of the new contract in writing. CS advised they were unable to see the new contract until the old contract ran out. Today, my old contract runs out, but I still can not see the new sim only contract on my app. It still shows my old contract, which I can no longer afford. This is very stressful, I have been unable to sleep through worrying about not being able to afford the old contract.
