New I Watch 10

[Syd77]

I have owned an I Watch 3 for over a Decade on contract but the battery life  has deteriorated.The time has come to replace it with an I Watch 10 . I spent 2 hours with the EE tech guys trying to assign it to the existing contract. I was told that it would be in place after 4 hours . Which did not happen.Instructed to ring  150 as before with code 071 instead of 003 as before. Surely this upgrade should not be this difficult. Please advise

[Alex_H · Accepted solution]

Hi @Syd77,

Welcome to the EE Community

I am sorry to hear you are having an issue setting up the data plan on your new watch. Most of the time doing a watch upgrade just requires an eSIM replacement tied to the EID of the new watch. I imagine this was what was done when you called. 

If you are getting a new error at this point I would recommend getting in touch again with our technical team as with this type of error it will need someone with account access to check on the watch setup, they will be able to run a diagnostic on the error code and help get it working.

Alex