My account /App

Jimmyd1980 · ‎07-11-2022

Hello,

I'm near the end of my contract and wanted to look up any offers on upgrades/shop on app.

It keeps saying I'm.not the account holder even though I'm all signed in. I can't even access settings to see if something is locked.

I've tried to call 150 but keeps cutting off after about 8 seconds. ( it's not my phone because it works just fine)

How can I get onto my settings etc so i can view upgrades. Wither that or I will end up switching Provider.

Thanks

James

XRaySpeX · ‎07-11-2022

You need to set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-11-2022

You need to set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

josephmeir · ‎18-08-2023

cannot find account setting so not much use for me

Leanne_T · ‎18-08-2023

Hi @josephmeir

Are you looking to upgrade?

Leanne 🙂