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My EE App

Eks71
Established Contributor
Established Contributor

‎14-01-2024 01:09 PM

Recently changed to new EE broadband and the EE app is not working properly when is it likely to be fixed.

0 Helpful
6 REPLIES 6
Northerner
Grand Master
Grand Master

‎14-01-2024 01:40 PM

Hi @Eks71 

What issues are you having with the app. 

Can you access your online account ok. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Eks71
Established Contributor
Established Contributor
In response to Northerner

‎15-01-2024 12:36 AM

Hi I cannot access  WiFi controls or see bills for new EE broadband, seems there's alot of teething problems with The New EE

0 Helpful
Neil-O
EE Community Support Team
In response to Eks71

‎15-01-2024 12:37 PM

Hi @Eks71 I'm sorry to see you're having problems with the MyEE app, have you been in touch with customer service to get a fault reported for this?

Thanks

Neil

0 Helpful
Eks71
Established Contributor
Established Contributor

‎16-01-2024 03:01 AM

No real answer...seems this merger has alot of teething problems.

0 Helpful
Eks71
Established Contributor
Established Contributor

‎25-01-2024 03:19 AM

Hi I'm having the same issues, had ee account for years but since changing the broadband from ee to new ee, the my ee app doesn't allow me to view certain features to do with the hub. Any ideas

0 Helpful
Eks71
Established Contributor
Established Contributor

‎25-01-2024 03:30 AM

Hi I'm having same issues, C/S don't seem to have any idea, having migrated from old ee to new ee with my broadband and its so called smart router, I find this situation appalling, I've even ordered the wifi discs as the wifi speed keeps dropping but by sounds I won't be able to pair it to the router. SORT THIS OUT OR YOU MAY LOSE CUSTOMERS.