Mobile number linked to another account but i cant figure out how

[Ender620]

I have EE broadband and 3 sims, I have been trying to link my mobile number to my broadband account but when I try it says that my number is already linked to another account...I only have one email address so I can't figure out what has happened.

[Chris_B]

@Ender620  You link your broadband account to your mobile account not the other way round. 

[XRaySpeX]

@Chris_B : You can link mobiles to a BB a/c. You can do it either way but not both obviously.

[Ender620]

Except i only have a broadband account, when I log in with my email that is what I log in to, I had the broadband account before I had the sims, and I assumed they linked them when I got them as I got them on an offer purely because I had the broadband already. But now it seems I have a mobile account I can't access....

[Ender620]

I can't access a mobile account to try it the other way round, my email just takes me to my broadband account. 

[XRaySpeX]

I gathered that!

[Rach_H]

Hi @Ender620,

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to run through a few bits and pieces to get your account set up, so you can see both your mobile and broadband accounts.