Latest mobile app update not opening

[Manymummy]

I have a Haewii phone, I have had no problems with the app until I was asked to update it last week, since then it hasn't worked at all, when I press the icon it just takes me back to my phone home page. 

I have uninstalled the app, restarted my phone, cleared the cache, reinstalled the app - no luck.

Is anyone else having the same problem? 

[Christopher_G]

Hi @Manymummy

Welcome to the community. 🙂

Does this happen regardless of whether you're connected to mobile data or WiFi?

Chris

[Manymummy]

Hi, yes, I've tried it on both.

I can still access my account via the website but the app was handy! 

[Christopher_G]

That's good that you're able to access through the desktop site in the mean time, @Manymummy.

It may be worth speaking to our technical support team about the app.

Chris

[IDS2000]

exactly the same has happened to me.  I've just got round to doing something about it.  How did you resolve it?

[Leanne_T]

Hi @IDS2000

What device are you using? 

Have you deleted the app and reinstalled this? 

Leanne.