Issue using app

Annie2212 · ‎01-10-2025

I can’t find it on the app

[mod edit: added title]

Peter_W · ‎01-10-2025

Welcome to the EE Community 😊

If you're looking for call logs in the EE app, this isn't typically something you will be able to view.

We will list any out of allowance charges for you, but by default regular calls within your plan allowances are not viewable unless you have opted into itemised billing.

If you have this option enabled you can see all calls made within a month once your bill is produced, but this isn't updated live, and can't be applied retrospectively.

Peter

View solution in original post

Schockwave · ‎01-10-2025

Hello @Annie2212 ,

Welcome to the community,

Please explain what you cannot find in the app, as we have no idea what your issue is and we can see if we can help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Peter_W · ‎01-10-2025

Good morning @Annie2212.

Welcome to the EE Community 😊

If you're looking for call logs in the EE app, this isn't typically something you will be able to view.

We will list any out of allowance charges for you, but by default regular calls within your plan allowances are not viewable unless you have opted into itemised billing.

If you have this option enabled you can see all calls made within a month once your bill is produced, but this isn't updated live, and can't be applied retrospectively.

Peter