Inclusive extra ? Has it been changed

[Sheenahere]

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia 

this worked in Canada a year ago but I’ve just got to Australia and It is not working ? 
ee app is down at the moment 

[Sheenahere]

I have a plan that has an inclusive extra so I can use my phone in Canada USA and Australia 

this worked in Canada a year ago but I’ve just got to Australia and It is not working ? 
ee app is down at the moment 

[Chris_B]

@Sheenahere  can you check this now ?  if EE take accounts off-line this will happen from roundabout 11 pm to 6am uk time.  The app is a link to your account. 

[bristolian]

In what way is (it) "not working"? Can you explain a bit more?

Are you saying there's a billing issue with charges being incurred? Or that your phone isn't showing coverage?

[Sheenahere]

Sorted after a phone call, some how it was set to EU
Sheena 

[Mod edit - removed surname. Please do not post personal details in the community]

[Sheenahere]

All sorted.
Yes I had to wait for uk times to call and fix
Sheena 

[Mod edit - removed surname. Please do not post personal details in the community]

[Michael_D]

I'm glad to hear it is all sorted for you now @Sheenahere 

Have a fantastic time in Australia.

Michael