How do I gift data if the app is down for maintenance?

[Leanne_T]

Hi @H4ssan 

Thanks for coming here. 

Have you tried to gift data in your EE account online? 

Have you gifted data to the number before? 

Leanne 🙂

[H4ssan]

i couldn't find the link on the website to gift from the website?

[Leanne_T]

Hi @H4ssan 

Thanks for coming back to me. 

If you log in to My EE online here, then select Family usage, do you get the option to gift data? 

Have you gifted data to the number before? 

Leanne. 

[H4ssan]

hi, i've found the link for gifting on the website and when i click the numbers which i'm gifting from and to it says 'We will have it fixed soon

Sorry, we can't show this device's data right now. Please try again later.'

i select the amount a i want to gift and nothing happens. 

Yes i have gifted to this number many times in the past.

[Leanne_T]

Thanks @H4ssan 

In this case, please call us on 150 and the team can get this looked into for you. 

Leanne.

[rennaTinneJ]

Well that needs to change, we pay enough for our contracts to have this service. Not happy. 😠

[Leanne_T]

Hi @rennaTinneJ 

Have you been able to gift data since you posted? 

Leanne.

[Sando82]

How long will the app be down for? 

[Leanne_T]

Hi @Sando82 

Thanks for coming here. 

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne

[Sando82]

Yes that worked for me thanks