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Prof100
Investigator
Investigator

‎26-06-2023 06:42 PM

Get your act together, a billion pound company shouldn't have its app down just to update! 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎26-06-2023 08:20 PM - edited ‎26-06-2023 08:24 PM

@Prof100   The app/your account are not down.   Try clearing your device cache and uninstall then reinstall the apps    Can you login to your online account?  

when EE do account maintance, they have to take everything offline to do this and this happens only very late at night till early morning.   The app is only a portal to your online account so obviously account maintenance will affect the app.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Prof100
Investigator
Investigator
In response to Chris_B

‎27-06-2023 09:03 AM

No the app is "down for maintenance " and clearing data and cache doesn't help: it's ridiculous

Sent from Outlook for Android<>
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James_B
EE Community Manager
EE Community Manager
In response to Prof100

‎27-06-2023 11:33 AM - edited ‎27-06-2023 11:34 AM

Hi @Prof100,

If you search for the My EE app in your app store, does it show an update is available?

James

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Prof100
Investigator
Investigator
In response to James_B

‎27-06-2023 12:19 PM - last edited on ‎27-06-2023 01:08 PM by EE Community Moderator

Yes I've updated: doesn't change my view that EE are unhelpful.... couldn't they just instruct me to update? Its not rocket science

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James_B
EE Community Manager
EE Community Manager
In response to Prof100

‎27-06-2023 12:33 PM

Did the update resolve the issue @Prof100?

James

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