Help!!!

LadyAH · ‎10-11-2026

I've been trying to add a new payment card for my account all bloody day and your website seems to be having an absolute hissy fit - so tomorrow I'm guessing I lose my mobile phone because I was trying to change to a lower 30 day plan as I wanted to cancel my whole account with EE but I can't find the answer to that - so I'm now left with god knows what happens tomorrow and for your website to be having these sorts of issues in 2026 is absolutely disgusting

Alex_H · ‎11-11-2026

Hi @LadyAH,

Welcome to the EE Community

I am sorry you have had a frustrating experience registering your card. Can you confirm what is happening when you try to add your new payment card?

You should be able to change plan via text also if you want to move to a different plan. If you are having issues one of our guides would be able to help register your card and change your plan.

If you are looking to cancel your EE account and transfer your number to another provider, you can find the information on how to get your PAC code via this page.

Alex

View solution in original post

Alex_H · ‎11-11-2026

Hi @LadyAH,

Welcome to the EE Community

I am sorry you have had a frustrating experience registering your card. Can you confirm what is happening when you try to add your new payment card?

You should be able to change plan via text also if you want to move to a different plan. If you are having issues one of our guides would be able to help register your card and change your plan.

If you are looking to cancel your EE account and transfer your number to another provider, you can find the information on how to get your PAC code via this page.

Alex