Haven't been able to use the ap for weeks, what is going on? Its jokes!!

3300 · ‎10-07-2023

Chris_B · ‎10-07-2023

@3300 Clear you device cache and uninstall and reinstall the app

can you login to your online account? If you can not login to that also you need to call customer services and request an account reset.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎10-07-2023

@3300 Clear you device cache and uninstall and reinstall the app

can you login to your online account? If you can not login to that also you need to call customer services and request an account reset.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Diane1976 · ‎02-09-2024

Don't like the new app it's totally rubbish I won't be using it

Leanne_T · ‎03-09-2024

Hi @Diane1976

Thanks for coming to the community and letting us know about the app. I would love to help you with the app so you can use this to view all your account details.

Are you able to log in and view your details in the app? Do you need help finding certain information?

Leanne 🙂