When I Google this issue it seems to be endemic within EE, with the issue going back years. I can only presume that this is not a issue with EE, but actually a business decision. The same with the elusive live chat that is never available. Forum staff, and the other regular forum regulars will say call 150... But the whole point of live chat is it's a modern way to resolve issues. I don't want to sit for 45 minutes with my phone glued to my ear to get bounced around different departments before being randomly disconnected.
EE claim to provide a service, then make it unavailable. Occasionally this is understandable, but I have had the same issues repeatedly for some years. All I want is their stated services to work at least some of the time, and each time I come to upgrade my devices over the years, I have the same battle to go through. 404 errors, not allowed, something went wrong. You would think they would be eager to take my money.
Likewise I don't expect a fix, as it seems to be corporate policy to direct customers into a antiquated method of communication. I also expect there will be some users that will try and bite me and defend EE.
Sorry for the rant. I know it's just normal people that work for EE, but the definition of a forum is for people to have a say.
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