I’m posting this to warn others and to see if anyone has experienced similar issues.
Timeline:
July 2025: Renewed my EE mobile contract in store.
August–October 2025: Received repeated “Your EE Broadband Bill Is Ready” emails despite not having EE broadband.
10 Oct 2025: Discovered EE had incorrectly linked a broadband account (different address, different bank account) to my name, DOB, email and phone number.
EE confirmed another customer could see my mobile devices, invoices and personal details, and I could see elements of theirs.
Police and Action Fraud were initially involved before confirming this was an EE data-handling error, not fraud.
I submitted a formal GDPR breach complaint to EE in October — no response.
Shortly after, my online account was locked.
January 2026: EE has now restricted my mobile calls and I’ve received yet another broadband bill email for an account that isn’t mine.
At no point has EE acknowledged the breach, explained what happened, or corrected the data. Instead, my service has been restricted while the issue remains unresolved.
If anyone from EE monitors this forum, I would welcome an explanation as to:
Why a confirmed data breach has gone unanswered for months;
Why inaccurate personal data is still being processed;
Why customer services are being restricted instead of resolved.
This has now been reported to the ICO.
